Hello Bill
Although my credit card purchase appeared to fail, I see that my card account has been debited with the appropriate amount.
I assume that the DVD will shortly be on its way.
Ivan
Perth
Western Australia

> To: guide-user@yahoogroups.com
> From: pluto@...
> Date: Mon, 14 Nov 2011 09:07:22 -0500
> Subject: [guide-user] Re: Credit card issues: may be fixed, please try again
>
> Hello all,
>
> I'll reply in more detail once I've a better handle on what's
> going on, but here's what I know as of now:
>
> Looking through the control panel for the credit card solution,
> I see that the "Address Verification Service", or "AVS", appears
> to default to a very paranoid mode. A couple of settings were
> checked that look as if they could block a lot of non-US orders.
> I've un-checked these.
>
> I am getting a lot of US orders and some (but not many) non-US
> orders. I'd appreciate it if those who were blocked would please
> try again. If we're still having problems... well, one good thing
> about the folks providing the credit card solution is that they
> provide good phone support.
>
> My apologies to those of you who were blocked. I'm occasionally
> amazed at the number of people who still think all business is
> transacted within the confines of the United States!
>
> I got a few copies of Guide 9.0 out in the mail last week. I
> now have a bit of a backlog of orders, but hope to get caught up
> shortly.
>
> -- Bill
>
>
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