pastorgalactico Nov 14, 2011
----- Original Message -----
From: "Arturo R Montesinos" <arturormk@...>
To: <guide-user@yahoogroups.com>
Sent: Monday, November 14, 2011 2:17 AM
Subject: Re: [guide-user] Guide 9 ordering transaction declined
> That sounds like the most plausible explanation to me (non-English
> locales).
>
> I tried with and without accented vowels with no luck, though. Normally
> it doesn't matter and the address verifies ok either way. Accented
> vowels are tricky because some English-centric sites don't encode them
> properly into UTF-8 or Unicode.
>
> The separation of “first name“ and “last name” into fields is also a
> trap for many cultures. In Spanish-speaking countries, for example,
> people have two last names, while in other countries the family name
> comes first. Should I omit the second last name? Should I put my family
> name as first or last name?
>
> Good sites simply ask for “Cardholder Name (as it appears on the
> card)”... and then you just type what you read on the card, in all-caps,
> instead of trying to guess how you should break your full name to fit
> the first name-last name scheme (for me, the name on card is first name
> initial, space, truncated first last name).
>
> One final problem in the order form is the tiny space available in the
> “state/province“ field. Most countries don't use standard abbreviations
> for first-level administrative divisions, and when you're forced to fit
> a long word in a small space you get the gut feeling that the order
> process isn't going to end well.
>
>
> (Denis:) The comment had a smiley at the end :-) I wasn't complaining or
> acting offended or anything, sorry if I gave that impression. I just
> wanted to make it clear that the order form doesn't work for us, that
> it's not a “&*!# user” thing :-)
>
>
>
> El 14/11/11 01:35, Owen Brazell escribió:
>> I too ordered with a credit card from the UK and had no issues. I wonder
>> if
>> there may be a problem with non-English locales for those that fail?
>>
>> Owen
>>
>> -----Original Message-----
>> From: guide-user@yahoogroups.com <mailto:guide-user%40yahoogroups.com>
>> [mailto:guide-user@yahoogroups.com <mailto:guide-user%40yahoogroups.com>]
>> On
>> Behalf Of Denis
>> Sent: 14 November 2011 12:23 AM
>> To: guide-user@yahoogroups.com <mailto:guide-user%40yahoogroups.com>
>> Subject: Re: [guide-user] Guide 9 ordering transaction declined
>>
>> I do not doubt your abilities and I am sure you have ordered on line
>> before.
>> I simply tried to eliminate the obvious and often common mistakes seen in
>> filling forms. It may not have worked in your case but others are fine
>> with
>> their attempt. Bill needs to track where the errors occur in the process.
>> Right now It could be in the form submission or how it confirms credit
>> cards
>> on line. This is a new order procedure for Bill. Minor errors are
>> expected
>> and with patience it will get resolved.
>>
>> Denis
>>
>> On 13/11/2011 12:41 PM, Arturo R Montesinos wrote:
>> > Believe us. We know how to order online. It doesn't work. :)
>
>
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