--- In guide-user@yahoogroups.com, "trvsfn" <trvsfn@...> wrote:

>
> I thought at that and I had already checked the firewall and the anti virus (that also are in the same configuration in both computers). Actually I got an error message from GUIDE saying that it is unable to access to the required file and, this is another issue, in order to remove such a message from the screen or I stop the process tear2 (CTRL-ALT-DEL) or I have to reboot the system.
> Cheers, Stefano
> MPC B38

Hiya

Well, there you go, you've answered one thing. tear2.exe tends to hang up if the internet connection isn't reached. I vaguely seem to remember it mentioned on this list once that Bill put a timeout on it for when servers were down (there was a time DSS servers were down a fair bit).

So if you waited tear2.exe might end anyway, however instead of rebooting this is what you do.

You launch Task Manager. Right click on the Task Bar should allow you to find this this, but I don't know which version of winblows you're using, so look around some Start Button menues to do with the system.

Whichever box comes up find the Processes TAB in the dialogue box.

Highlight tear2.exe in the list of running processes (you may have lots of these depending on apps and background things and hardware devices you've got plugged in... ...this is a good way to look for background running viruses too, however unless you are familiar with the obscure sounding default processes that should be running you might not recognise them, yet strangely sometimes they have obvious names).

Anyway, highlight tear2.exe

Click the end process button, or right click on the highlighted object and choose "end process".

A warning will pop up declaring the world will end and we're all going to die and something equally alarming should you delete this file, ignore this and click the yes button.

tear2.exe will now be "killed". No need to reboot.

But you've solved it in my view. I'm no great OS guru, but it's not Guide and it's not tear2.exe, it's your system, somehow.

As you've had an OS installed to each machine, is it exactly the same OS in each case? Did you install it and thus know that all the settings are at default in each case? Did it come with the machine? There may be some setting on one and not the other that you are totally unaware about.

Clay's problem still allows for confusion though, because he says the system will download CMC14 data from VizieR okay, but won't touch this UCAC3 thing, and his download.txt and toolbar.dat looked fine to me. So unless there're some really control freak virus/firewall apps about I can't understand that one.

Cheers

John