--- In guide-user@y..., "Ivan Semmler" <ivansemmler@h...> wrote:

> Hi All
> I am having problems printing from the Help screen in Guide.
> For example when trying to print the Quick Info my computer
> locks up and I have to press the reset button.
> This applies irrespective of the default printer setting.
> The same happens if the default printer is Acrobat Distiller or

similar.

> When using the print command from the File menu the printer works.

All other programs print OK.

> The problem occurs with guide 7 and Guide 8. Has any one else had

the same problem.

Ivan

I had similar problems with Guide 5, 6, and 7. They went away
only when I got a different printer and changed operating systems,
which also changed the print drivers. Have you tried using a
different print driver? Many printers, like HP lasers, have several
different drivers that can be interchanged. Sometimes one might work
and others not. In my case, the problems were with several HP laser
printers. In one instance, using the built-in Windows driver would
print the help screens but using the HP driver they would not print.
Sometimes a postscript driver would work but the HP PCL driver would
not. Since Windows 2000, the HP drivers have correctly printed the
Guide help screens.

Max