Re: [guide-user] Major problem in Guide 8/solution

Kevin Cooper Jan 27, 2002

Bill,
I don't know if I made it in group a or b, but it doesn't matter either
way, the original disk will be OK.

Kevin Cooper

Bill J Gray wrote:

> Hi folks,
>
> The CDs and manuals arrived here on Wednesday, and I've already
> shipped about 200 copies. (The folks to whom copies were shipped know
>
> who they are; I've sent "your order is shipped" e-mails to them.)
> That's the good news. Here's the bad:
>
> Yesterday and today, I've gotten a few e-mails about a serious
> problem. On a lot of systems, the "Install to Hard Drive" option
> (to load part or all of the two CDs to the hard drive) fails. You
> get a brief click or two from the CD-ROM drive, but nothing
> actually gets copied. I'm beginning to suspect that "a lot of
> systems" is going to translate into "virtually all of them."
>
> This one is entirely my fault, the result of changing a file a
> day or so before sending the master disks into the factory to be
> replicated. It did (of course) work just fine on my system...
>
> Exactly how to deal with this depends on if (a) you've got Guide
> 8 or received an e-mail saying it's been sent to you, or (b) you
> haven't received such an e-mail yet.
>
> Those in category (a) can fix this by downloading this file (about
>
> 450 KBytes):
>
> http://www.projectpluto.com/guide8.zip
>
> and unZIPping it in your Guide directory.
>
> If this is unacceptable to you, please let me know. I will be
> getting replacement "Disk 1" CDs pressed and can send one to you when
> the time comes. (Be aware that it won't provide you with anything
> improvement over what the update8.zip file gives. Either way, the
> bug is fixed.)
>
> For those in category (b), those to whom Guide has not been
> shipped
> yet, have a choice. I am suspending shipping until I get replacement
>
> disks. If you'd rather not wait, please let me know; I can send you
>
> what I've got right now, and you can apply 'update8.zip' and be up
> and
> running. (There's nothing wrong with this option; it does mean
> you'll
> have to get the file, but I know most of you will be downloading
> updated
> software from time to time anyway.)
>
> As to when I'll have replacement disks: it will probably be one
> to
> three weeks. I'll give you a more exact idea tomorrow, when the
> folks
> at the disk manufacturing company get into their offices and I can get
>
> some scheduling data. (Once I have that data, I'll be e-mailing
> everybody, in both categories (a) and (b).)
>
> My apologies for this trouble. Guide 8 underwent considerably
> more
> beta-testing than any previous version, and I really thought it would
>
> be impossible for anything major to slip by... and, had I refrained
> from altering the file, this would indeed have been the case.
>
> -- Bill
>
>
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