Cannot Order Guide9

jmize Aug 3, 2015

Cannot Order Guide9

I'm receiving "The following errors have occurred.   (13) The merchant login ID or password is invalid or the account is inactive." from when placing my order for Guide9 from your page and clicking the 'Continue' button. 

After I filled the first page entering the security question in Upper/Lower case and clicked the Continue button is when the above error msg appears.  Help…joe  :)

PS:  Clicking on your Link for "Click here for the order form for payment via cash, check, or money order.", ( that page cannot be found.

"May You Go Among The Imperishable Stars"

Joe Mize,

Chiefland Astronomy Village, FL

StarFields Observatory, (SFO)